Gift Voucher Terms & Conditions:
Last Updated: July 2026
These Terms & Conditions apply to all digital gift vouchers purchased through the official Gran Marbella Resort & Beach Club Gift Voucher platform.
By purchasing or redeeming a voucher, you agree to the Terms & Conditions set out below.
1. General Information
Gift vouchers are issued by:
Inversiones Grumari S.L.U.
CIF: B-87669917
Calle Pinar nº17, 1st Floor
28006 Madrid
Spain
Telephone:
+34 951 053 970
Gift vouchers are fulfilled through Gifted and payments are securely processed via Stripe.
Gran Marbella Resort & Beach Club reserves the right to amend these Terms & Conditions at any time.
Any changes will not affect vouchers already purchased.
2. Voucher Types:
Gran Marbella Resort & Beach Club offers two types of digital gift vouchers:
Open Value Gift Vouchers
Experience Gift Vouchers
Specific conditions apply to each voucher type.
3. Open Value Gift Vouchers Validity
Open Value Gift Vouchers are valid until the expiry date stated on the voucher.
They may be redeemed against eligible services at Gran Marbella Resort & Beach Club, including accommodation, dining, spa treatments and selected experiences.
Redemption
Open Value Gift Vouchers are subject to availability.
Reservations may be required depending on the service being redeemed.
If the value of the purchase exceeds the voucher value, the remaining balance must be paid by the guest.
Unused balances are not redeemable for cash.
4. Experience Gift Vouchers Validity
Experience Gift Vouchers are valid until the expiry date stated on the voucher.
Advance booking is required and all experiences are subject to availability.
Reservations
Reservations must be made directly with Gran Marbella Resort & Beach Club.
The original digital voucher must be presented upon arrival.
Experience vouchers are valid only for the experience described on the voucher and cannot be exchanged for alternative services unless otherwise agreed by the hotel.
5. Blackout Dates & Availability
All vouchers are subject to availability.
Blackout dates and operational restrictions may apply. Certain experiences may not be available during peak seasons, public holidays or special events.
Gran Marbella Resort & Beach Club cannot guarantee availability on specific dates and recommends booking well in advance.
6. Cancellation & Refund Policy
You may cancel your voucher purchase within 14 calendar days from the date of purchase, provided that:
The voucher has not been redeemed
The voucher has not been partially used
The voucher has not been used to secure a reservation.
Once a voucher has been redeemed, partially redeemed or used to confirm a reservation, it becomes non-refundable.
Refunds will be made using the original payment method.
Should Gran Marbella Resort & Beach Club need to cancel an experience due to exceptional circumstances, guests will be offered either an alternative date or a voucher of equal value.
7. Voucher Use Unless otherwise stated:
Vouchers are non-refundable after redemption
Vouchers cannot be exchanged for cash
Vouchers cannot be replaced if lost, stolen or deleted
Vouchers may not be resold or transferred for commercial purposes
Each voucher contains a unique reference code that may only be redeemed once.
Gran Marbella Resort & Beach Club reserves the right to refuse any voucher suspected of fraud, duplication, alteration or unauthorised resale.
8. Additional Charges
Gift vouchers include only the services specifically described.
Any additional food, beverages, treatments, upgrades or services not expressly included within the voucher will be charged separately.
9. Personal Data
Personal information is processed in accordance with Gran Marbella Resort & Beach
Club's Privacy Policy.
Payments are securely processed through Stripe.
10. Limitation of Liability
GMR - Gift Voucher Terms & Conditions
Gran Marbella Resort & Beach Club's liability in connection with any voucher shall be limited to the amount originally paid for that voucher.
Nothing in these Terms & Conditions excludes liability where such limitation is prohibited by applicable law.
11. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Spain.
Any dispute arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent Spanish Courts.
Valid for 12 months from voucher start date.
